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International Duty Free Belgium NV/SA, with registered office at Chaussée de Louvain 289, 1410 Waterloo, registered in the Belgian Company Register with number 0424.748.350 (hereafter “Seller”).
2.1 The present General Terms & Conditions of Sale (hereafter the “Conditions”), together with the documents referred to on it, regulate the way The Seller supplies any of the Products (hereafter the “Products”) listed on its website www.internationaldutyfreeonlineshop.com (hereafter the “Website”).
The Passenger (hereafter the “Passenger”) referred to in these Conditions is any person in possession of a valid booking on a flight departing from Brussels South Charleroi Airport (IATA airport code: CRL) or arriving at Brussels South Charleroi Airport (IATA airport code: CRL), Antwerp Airport (IATA airport code: ANR), Ostend Airport (IATA airport code: OST) or Liège Airport (IATA airport code: LGG), hereafter the “Airports”. By ordering any of the Products listed on the Website (hereafter the “Order”), the Passenger agrees to be entirely bound by these Conditions and the documents referred to on it.
2.2 The Seller has the right to modify these Conditions. The modifications will be in force for the Orders submitted afterwards. Accordingly, the Passenger is advised to save or print a copy of these Conditions prior to each Order that he submits. These Conditions were last amended on 20-12-2016.
3.1 The access to the Website is public and open to any visitor. However, placing an order on the Website is reserved to Passengers who already purchased a flight ticket departing from or arriving at one of the Airports, as specified in section 2 of the present Terms and Conditions.
Regardless of the moment the Passenger accesses the Website, an Order can only be placed after the Passenger has filled the required personal details, such as – among others - his name, first name, e-mail address, the booking number he received when purchasing his flight ticket (hereafter the “Access Codes”), the flight number, the airline, the origin, the destination and the date of his flight.
The Seller retains the right, at its sole discretion, to deny service or use of the Website to anyone at any time and for any reason.
3.2 By placing an Order through the Website, the Passenger warrants that:
- He is legally capable to enter into binding contracts;
- He is not precluded by mandatory law or law of public policy (of his country) to purchase the Product;
- He is at least 18 years old;
- He holds a valid plane ticket departing from / arriving at one of the Airports, as specifies in section 2 of the present Terms and Conditions;
- He does not intend to – and will not – resell any of the Products.
The seller consequently retains the right to refuse or to cancel the Order if he has reasons to believe that the Passenger does not comply with the aforementioned conditions. In any case, the Seller declines any responsibility if the Passenger provided false or incomplete information about one of these points.
3.3 The Passenger shall make all reasonable efforts to avoid the illegal use of his Access Codes. He shall in particular ensure that any person he entitles to use his Access Codes shall respect these Conditions. The Passenger is responsible for any damages caused by the use of his Access Codes or by the use of his Access Codes by a non-authorized person. The Seller declines any responsibility in case of abusive or non-compliant use of the Access Codes.
3.4 While the Seller uses reasonable efforts to keep the Website accessible, the Website may be unavailable from time to time. The Passenger understands and agrees that there may be interruptions in Website access due to circumstances both within the Seller control and outside of the Seller control.
4.1 The Products available for sale are those figuring on the Website as long as stocks last. The Seller shall make all reasonable efforts to indicate the Products availability in real-time on the Website.
Without prejudice to Article 7 of these Conditions, and the strict respect of customs and duties, the number of Products that the Passenger is allowed to purchase on the Website is limited to:
- 10 products belonging to the category “Alcohol”, regardless of their volume
- 12 products belonging to the category “Perfumes and Cosmetics”, regardless of their volume or size
These limitations depend on the type of Products concerned and may vary from time to time.
Although no limitations are set for other categories, the Passenger is advised that the products sold on the Website are for private use only and that he shall only order them in household quantities.
- earliest 30 days before the flight date (at departure from or arrival at one of the Airports);
- and latest 3 working days before the flight date (at departure from or arrival at one of the Airports).
A working day is any day comprised between Monday and Friday, excluding bank holiday in Belgium.
4.3 Payment of the Order shall be made online by credit card (processed by a payment service provider).
The payment must be done by the Passenger at the time the Order is confirmed on the Website by the Passenger.
Payment at delivery is not accepted.
The Seller shall in no event be held liable for the way the payment service provider processes the payments and deals with the Passenger’s personal data.
4.4 Once the Passenger has validated and paid the Order, the Passenger receives an email of confirmation of the Order (hereafter the “Order Confirmation”). The sale is final once the Passenger receives such Order Confirmation.
- The identification of the Seller;
- The price applicable to the Products ordered;
- A description of the Products ordered;
- The method of payment used by the Passenger;
- The billing address of the Passenger
- The flight details provided by the Passenger;
- The delivery method selected by the Passenger;
- The place where the delivery will take place and useful information related to the delivery point such as, for example, its service hours and location.
The Products to be delivered are the ones described in the Order Confirmation.
However, it may happen that the Product(s) delivered are slightly different from the Products ordered. Such modifications may only concern non-essential characteristics of the ordered Products (e.g. notably the color of packaging, the shape of a bottle of perfume, the vintage of a bottle of wine). The Seller always describes its products in good faith, however, the images presented on the Website have no contractual value. The Seller accepts no liability for any error contained in the products descriptions. However, if such errors have been brought to its attention in writing, the Seller is committed to the extent possible and within its means, to correct these errors as soon as possible.
Sales prices are those indicated on the Website at the time the Passenger validates his Order and figuring in the Order Confirmation.
Prices are indicated in EURO and include all (possible) applicable taxes – if any. Prices take into account applicable custom regulations and may consequently vary from time to time.
No delivery costs will apply.
7.1 The attention of the Passenger is drawn to the fact that he is the final responsible regarding compliance with any possible custom regulation applicable to the purchase of the Products. The Passenger should particularly pay attention to the maximum authorized amount for tobacco and alcoholic products according to customs regulations.
Within the EU, no import duties are charged. Outside the EU, the Passenger may have to pay import duties on his purchase. The Passenger is consequently advised to check the custom regulations of the country he is travelling to.
7.2 The Seller shall not be held liable for packages that are refused at the border due to custom regulations and airlines internal regulations and policies.
The Seller has implemented controls to only display for sale on the Website Products that are available at the time the Passenger places his order. However, it can punctually happen that some Products are out of stock when the Passenger’s Order is prepared and thus cannot be delivered to the Passenger. In that case, the Seller will proactively inform the Passenger of the missing Product(s) and proceed to a refund of the missing Product(s) using the same means of payment the Passenger used for the initial transaction.
Various delivery options can be proposed on the Website to the Passenger. Not all delivery options can be proposed to all Passengers. Available delivery methods depend on various parameters such as the departure and arrival airports, the airline or the flight number, as indicated by the Passenger.
The details and conditions related to the use and availability of each delivery method are provided hereunder:
11.1 The Seller shall not be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, indirect, punitive, special or consequential damages arising out of or in connection with these Conditions or the sale of any Products by the Seller or the use thereof whether or not such damages are based on tort, warranty, contract or any other legal theory – even if the Seller has been advised, or is aware, of the possibility of such damages. The Passenger hereby releases and waives any claims against the Seller regarding such damages.
11.2 The Seller shall inform the Passenger of any recall of products at the email address registered through the Website. It is the Passenger’s responsibility to inform the Seller about any change of email address or whether he prefers to receive recall information through another communication channel.
The Seller shall in no event be liable for any damage arising out of the use of the relevant product after the notification of a recall message.
11.3 Any Passenger’s claim for damages must be brought by the Passenger within two months of the date of the event giving rise to any such claim. Any claims that have been brought or filed not in accordance with the preceding sentence are null and void.
The Seller’s liability shall, in any case, be limited to the price paid for the Product(s).
11.4 The limitations and exclusions set forth above in this article 11 shall apply only to the extent permitted by applicable mandatory law.
12.1 The Website is protected by copyright. It is intended for personal, non-commercial use by the Passenger, who is prohibited from reproducing any web pages other than by downloading and viewing of information on one single computer, and/or printing of a single hard copy. Neither is the Passenger allowed, without prior written permission, to reproduce, distribute or make the Website available through a network, or to frame the Website on another web page.
12.2 All texts, images, photos, logo’s, trade names and trademarks mentioned on the Website, as well as the software used in the operation of the Website, are protected by virtue of registered or unregistered intellectual property rights, owned by the Seller or by one of its contractual partners. The Passenger shall not (re)use or reproduce such protected content in any way, or remove or adapt any such protected content in any way, without the prior written consent of the relevant right holder.
12.3 While making use of the specific services offered through the Website, and for these purposes only, the Passenger will receive a limited, non-exclusive and non-transferrable license to use the protected content, in accordance with our instructions and in conformity with the conditions of use of the Website (available online).
13.1 “Force majeure” shall mean any unforeseen event which is beyond the reasonable control of the Seller/the Passenger or any foreseeable occurrence the consequences of which may not reasonably be avoided that arises after the receipt of the Order Confirmation and which prevents performance of these Conditions, in whole or in part, by the Seller/the Passenger (including but not limited to fires, strikes, lock outs, or other industrial action, flight cancellation, delays, any acts or restraints of any government or public authority, war or outbreaks of hostilities of any kind).
13.2 Is not comprised under the notion of “force majeure”: the situation where the Passenger misses his flight, regardless of the cause. However, this provision shall not apply if the said flight is a connecting flight and that flight was missed because the first flight the Passenger took was delayed.
13.3 If an event of “force majeure” occurs, performance of the Seller’s/the Passenger’s obligations under the Contract shall be suspended for the duration of the delay caused by the event of “force majeure” and the period of performance shall be automatically extended, without any penalty, for an equal period.
13.4 If an event of “force majeure” occurs the Seller shall consult the Passenger with a view to find an equitable solution and shall use all reasonable efforts to minimize the consequences of the occurrence.
13.5 If the event of “force majeure” definitely impedes the execution of the Contract, the Contract shall be automatically terminated, without liability and with immediate effect
These Conditions, together with the Order Confirmation, contain the entire contract and understanding between the Parties with respect to the subject matter hereof and supersede and replace all prior Contracts or understandings, whether written or oral, with respect to the same subject matter that are still in force between the Parties.
Whenever possible, the provisions of these Conditions shall be interpreted in such a manner as to be valid and enforceable under the applicable law.
However, if one or more provisions of these Conditions are found to be invalid, illegal or unenforceable, in whole or in part, the remainder of that provision and of these Conditions shall remain in force and effect as if such invalid, illegal or unenforceable (part of) provision had never been contained herein. Moreover, in such event, the Seller shall amend and/or substitute the invalid, illegal or unenforceable (part(s) of) provision(s) in such a way as to reflect as far as is legally possible the sense and the purpose of the invalid, illegal or unenforceable (part(s) of) provision(s).
Failure or delay in requiring strict performance of these Conditions, or failure or delay to enforce a provision of these Conditions, or a previous waiver or forbearance to these Conditions, shall in no way be construed as a waiver of any provision of these Conditions.
All Disputes concerning, but not limited to, the validity, interpretation, enforcement, performance and termination of these Conditions shall be governed by and construed in accordance with Belgian law. No effect shall be given to any other choice-of-law or conflict-of-law rules or provisions that would cause the laws of any other jurisdiction to be applicable, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.
All Disputes which cannot be resolved through good faith discussions, shall be submitted to the exclusive jurisdiction of the Brussels courts, without prejudice to any applicable provisions of mandatory law relating to consumer contracts.
In case of question or claim, the Passenger shall contact the Seller’s Customer Service:
IDF Customer Service
Bedrijvenzone Diegem – Luchthaven 51, 1831 Diegem