Privacy Policy

This Privacy Policy should be read in conjunction with our Cookie Policy and this website’s Terms of Use
By browsing this website and sharing your personal data with us, you expressly agree to the terms of this Privacy Policy and to the way in which we collect and process your personal data.

Who are we?

This website is the property of International Duty Free SA (“IDF”), a Luxembourg company with registered office at Rue de Namur 1, 2211 Luxembourg, Grand-Duché of Luxembourg (registered in Luxembourg with company number B 186199).

As data controller within the meaning of the EU Data Protection Directive (Directive 95/46/EC on the protection of individuals with regard to the processing of personal data and on the free movement of such data), IDF determines the means and purposes of the processing of your personal data.

Such processing takes place, both by IDF itself in Luxembourg, and in the framework of the activities of its Belgian subsidiary, International Duty Free Belgium NV/SA (“IDF Belgium”) (with registered office at Chaussée de Louvain 289, 1410 Waterloo, registered in the Belgian Company Register with number 0424.748.350). IDF Belgium is responsible for the day-to-day operation of this web shop.

Any reference in this Privacy Policy “we”, “us” or “our” will be meant to designate IDF and IDF Belgium jointly. 
The protection of your privacy and the security of your personal data are very important to us. We will therefore collect, treat and further process all personal data submitted by you through this website, or obtained as a result of the use made by you of this website, in accordance with the provisions of the EU Data Protection Directive, the applicable implementing national data protection legislation, and with any other applicable legislation. In this respect, IDF has notified its processing activities to the competent authorities in Belgium and Luxembourg.

How do we collect your personal data?

We collect your personal data (name, address, e-mail, phone number, flight data, etc.) whenever you contact us (by ordinary mail, e-mail or telephone), when you browse our website (e.g. IP address, personal preferences), whenever you register/login to our web shop (identification data, flight data, previous orders, etc.) and whenever place an order in our web shop.

We also receive certain data directly from Brussels Airlines. For example, when you are logged in on the Brussels Airlines website and you click through to our web shop, some data (such as your name, address, flight number, etc.) will already be pre-filled-in. This allows us to enhance your user experience. It also allows us to check your reservation number and flight destination in order to determine the applicable VAT regime. In addition, by connecting to Brussels Airlines’ Miles & More database, we allow you to collect Miles by purchasing certain products on our website.

What do we use your data for?

We may use your data for the following purposes:
• Administration of our customer database
• Follow-up and delivery of orders
• Follow-up of (re)payments and product returns
• Exchanges with Brussels Airlines’ Miles & More database
• Compliance with legal (e.g. product recall) obligations 
• Advertising and promotional purposes (if you have subscribed hereto)
• Aggregation and anonymizing of personal data for statistical/analytical purposes
Your data will be stored for these purposes for a maximum duration of 20 years.

Who will have access to your personal data?

We may share your personal data with other entities of the IDF Group, with Brussels Airlines, and with some of our contractual partners (such as logistic firms, airport operating firms), e.g. in order to ensure the proper follow-up of orders and deliveries. Appropriate organizational and technical measures will be taken to ensure the security of your data. Unless for the purpose of providing you with such services and information you require, we will not disclose your personal information to any other third parties without your prior consent, unless we are legally forced to do so.
While your data may be transferred to other EEA countries, they will in any case not be transferred to any country outside the EEA.

Your rights

If you have any questions or comments about our Privacy Policy, please contact:
customerservice@internationaldutyfreeonlineshop.com or Customer Service, Vliegveld 132a, 1820 Steenokkerzeel.

Upon request, addressed to our customer service and submitting proof of your identity, you can obtain from us at no cost (if the volume is reasonable) the written communication of your personal data record. You also have the right to request the rectification of your data when they would be inexact, incomplete or no longer relevant. 
If you no longer wish to receive marketing or promotional e-mails from us or our contract partners, you can contact us at any time, free of charge, in order to have your details removed from our marketing database. 

Privacy Policy subject to amendments

We may amend this Privacy Policy from time to time. On this web page, you can always view the latest version of our Privacy Policy (date of last amendment: 29-07-2015).

Cookie Policy

This website is the property of International Duty Free ('IDF'), a Luxembourg company with registered office at Rue de Namur 1, Luxembourg with company number B186199, uses cookies to make it more useful and reliable.

What are cookies?

Cookies are small text files placed on the hard disk of website visitors' computers and/or devices. They retain certain information, such as visitors’ language preference or the contents of the shopping basket. Other cookies collect statistics about our website’s users or make sure that the graphics on the website appear correctly and that the website applications work properly.
Our website’s server will only have access to the information contained in the cookie text file, it will not have access to any other information stored on your computer or device. 
Cookies do not contain any personal data. All cookies contain a unique code (“name of the server that placed the cookie + expiration data + unique number/value”) that allows us to recognize your browser, either during the visit to our website (‘session cookies’), or at the occasion of repeated visits to our website (‘permanent cookies’). A permanent cookie remains on your system, although you can always delete or disable it through your browser preferences.

Which types of cookies does this website use?

We use the following types of cookies on our website:
• Strictly necessary / technical cookies
These are cookies that are essential for the operation of our website, they enable you to move around our websites and use our features.
• Statistical / analytical cookies
These cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.
• Performance cookies 
These cookies collect information about how visitors use our website, help us understand how visitors interact with our website, and enable us to understand if any errors have occurred and to test new features. We only use this information to improve the performance of our website.
• Functionality cookies
These cookies help enable specific functionality on the site to improve your experience, for example remembering your choices and preferences (e.g. chosen language, user name), detecting if a service has already been offered to you (such as surveys), or storing more complex decisions (such as the specific products you are interested in).
• Tracking / advertising cookies
These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to deliver content that is more relevant to you and your interests. These cookies may also be used to deliver targeted advertising, to limit the number of times you see an advertisement, or to track the effectiveness of advertising campaigns. We may also share this information with other parties (including advertisers and our agencies or subcontractors) for this purpose.
• Third party cookies
Some cookies will not be placed by us, but by our contractual partners. We aim to identify these cookies before they are used, so that you can decide whether or not you wish to accept them. More information about these cookies may be available on the relevant third party's website.

The following cookies in particular are used:
Name of cookie Type of cookie  What does the cookie do? How long will the cookie be stored? What type of information does the cookie collect? Does it collect my personal data / identify me? Links to more information about this cookie
 .ASPXAUTH Session Cookie  Helps to distinguish the logged-in visitor.
Until the end of the browsing session.

 Identifies the current user, does not store personal data.  https://msdn.microsoft.com/en-us/library/ee920427.aspx
 VisitorId Session Cookie  Helps to distinguish the visitor.
Until the end of the browsing session.

 Identifies the current user, does not store personal data.
 /
InternationalDutyFree
Expiration Cookie  Used to show/hide cookiebar.
10 days

 Does not store personal data nor identifies the current user.  /
internationaldutyfree#lang Session Cookie
 Stores language user.
Until the end of the browsing session.

 Does not store personal data nor identifies the current user.
 /
 SiteEntrance* Session Cookie
 Used to persist site entrance pop-up data.
Until the end of the browsing session

 Does not store personal data nor identifies the current user.
 /
 ShowSiteEntrance Session Cookie
 Used to show/hide site entrance pop-up.
Untill the end of the browsing session.

 Does not store personal data nor identifies the current user.
 /
 _ga* Expiration Cookie  Used for google analytics.
Is stored for 2 years or 10 minutes (depending on the type).

 See documentation in link.  https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage 
 ai* ai_session lasts the duration of the session; ai_user lasts for 1 year. We use Microsoft Azure Application Insights to monitor and improve the performance of the IDF web application. For more information, see the Application Insights data retention and storage article. https://docs.microsoft.com/en-us/azure/application-insights/app-insights-data-retention-privacy

How do I manage / disable these cookies?

All major Internet browsers allow you to control the cookies that are stored on your computer / device. 
If you do not want this website to place cookies on your computer / device, you can easily manage or remove them by adapting your browser settings accordingly (even though you may then not be able to take advantage of all the possibilities offered by this website). You can also set your browser to sending you a notice when you receive a cookie, allowing you to decide whether you want to accept this cookie or not. 
If you would like to block certain cookies, you can do so for the browser you use.
• Internet Explorer: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies
• Chrome: https://support.google.com/accounts/answer/61416?hl=en
• Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• Safari: http://support.apple.com/kb/PH5042
To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.
Please keep in mind that, when you disable certain cookies that we use, some graphics may not appear correctly or you may be unable to use certain applications. This may impact your user experience and you may not be able to visit certain areas of our website.

Contact

In case you would have any questions about this Cookie Policy or the cookies we use on our website, do not hesitate to contact us by sending an e-mail to customerservice@internationaldutyfreeonlineshop.com

Cookie Policy subject to amendments

We may amend this Cookie Policy from time to time. On this web page, you can always view the latest version of our Cookie Policy (date of last amendment: 29/07/2015).